1. The short version

If you ask within 14 days of any payment, we refund that payment in full. After 14 days the payment is not refundable.

Our fully interactive platform is a fixed cost of £299 for all 366 levels: a whole year's worth of in depth guidance at your fingertips, completed at your own pace. Once you reach the end at level 366, you can refresh the seasons for £49, and that is completely your choice. Nothing renews automatically and we never take a payment you have not chosen to make.

2. The 14 day right to change your mind

Joining online gives you 14 days to cancel for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days run from the day the contract is made.

Your account opens immediately, and at checkout you agree to that. Agreeing does not remove the right.

If you ask within 14 days of any payment, we refund that payment in full. After 14 days the payment is not refundable.

That is true of every payment, the joining payment, a refresh and a retry alike, and it is true however much of the platform you used in those 14 days. We would rather you left with your money than stayed out of obligation.

3. After the 14 days

There is nothing to cancel, and no payment is ever taken automatically.

After 14 days we do not refund a payment because you stopped using the platform part way through, and we are not required to.

Refreshing the seasons

Refreshing is a choice you make, offered once you have completed level 366. It costs £49 and lets you run the seasons again from level 8. A refresh has its own 14 days.

4. If something is wrong with the service

Your rights under the Consumer Rights Act 2015 are not affected by anything above, ever.

Tell us and we will put it right. If we cannot, you can have a price reduction of up to everything you paid.

Covered

• You cannot get into your account and we cannot fix it.
• The member area is broken or unusable for a sustained period.
• A season or a feature we said was included is not there.
• What you got is not what the home page described.

Not covered

• You changed your mind after the 14 days.
• You did not follow the programme, or did and did not get the result you wanted.
• You stopped training because of an injury or a change in circumstances.
• A season you knew was still to come has not released yet.

The middle two are not covered by law, but ask anyway. If you have been ill or something has happened, write to us. We would rather sort it out than have you feel robbed.

5. Retries

Retries are £0.99, charged separately and shown before you confirm.

Once you have used a retry it is not refundable. If you were charged for one you did not confirm, tell us and we will refund it.

6. How to ask

Email support@meantruthfitness.com. Tell us the email address on your account and what went wrong. A screenshot helps.

We reply within five working days.

7. How refunds are paid

Refunds go back to the payment method you used. We do not pay refunds by any other route.

Where a refund is due we make it within 14 days of agreeing it. How long it then takes to appear is up to your bank.